February 2021
Empathize with the guest but be firm. At the end of the day, a no show hotel reservation impacts your revenue. In such cases, it is wise to talk to the guest and enquire what the reasons were. Explain calmly why you need to issue a no-show fee. Make sure, you still welcome them irrespective of the loss you incurred. Offer something intuitively, that might not be very significant to your property, but would make a difference to the guest.
Keep reading to get more tips to Reduce Guest No Shows and Cancellations:
1. Go broad to become more selective
The goal of minimizing guest cancellations is to nurture a steady stream of travelers who show up and keep your business going strong. While a stricter cancellation policy may seem the logical next step, a better approach might seem counterintuitive. When you restrict your listings to one or two channels, you limit your exposure to a smaller group of people looking for vacation rentals exactly like yours.
2. Make sure you have a friendly cancellation policy
One common line of thinking is to counter last-minute cancellations with a strict cancellation policy. But tighter policies may not be the right move for every business.
